Terms of Service and Public Offer

This document is a public offer to conclude an agreement on the use of the RESERVA service on the terms set out below.

RESERVA is an online service that provides professionals, salons and other service providers with digital tools to organize client booking, manage schedules, track reservations, accept online payments, communicate with clients and use other platform features.

Using the service, registering an account, taking out a subscription, creating a booking, clicking buttons such as “Sign up”, “Continue”, “Pay”, “Book”, “Confirm”, or actually using the service's functionality is deemed acceptance of this offer and means the user's full agreement with its terms.

The Terms are binding on all users of the service regardless of whether they use RESERVA as professionals, salon representatives, administrators or clients who book services through the platform.

RESERVA is a technology platform that provides the technical ability to publish information about services, keep a booking record, receive and process booking requests, and process payments within the available functionality.

RESERVA is not a beauty salon, medical facility, employer, client's agent or service provider, unless expressly stated otherwise.

Services listed on the platform are actually provided by the respective professionals, salons or other providers, who independently determine the list of services, duration, price, cancellation rules and client requirements, and are responsible for the proper provision of such services.

RESERVA is not responsible for the quality, result, safety, sterility, conformity with expectations, medical consequences, a client's individual reaction or any other circumstances arising in connection with the actual provision of a service by a provider, except where such liability is expressly established by law.

A user of the service may be an adult individual with legal capacity, a sole proprietor, a legal entity or an authorized business representative.

A person who registers an account on behalf of a salon, studio or other business confirms that they have the proper authority to act on its behalf and accept these Terms.

A client who books a service through the platform confirms the accuracy of the data provided and agrees to the terms of the specific booking, including price, duration, prepayment, rescheduling or cancellation rules, if set by the provider.

To access certain features of the service the user creates an account and provides current and accurate information.

The user must keep login credentials confidential, must not share access with third parties without lawful grounds, and must immediately report any suspected unauthorized access to the account.

The user is responsible for all actions taken through their account, unless they prove that access was obtained by third parties despite reasonable security measures taken by the user.

RESERVA may restrict access to an account or to certain features of the service in case of a breach of these Terms, detection of fraudulent activity, provision of false data, attempts at unauthorized interference with the platform, or to comply with the law.

The agreement between the user and RESERVA is concluded in electronic form.

Acceptance of this offer is deemed to be the user taking actions indicating acceptance of the terms, in particular registering an account, taking out a subscription, clicking a confirmation button, booking a service, making a prepayment or another electronic confirmation in the service interface.

Electronic system records, event logs, emails, in-app messages, payment provider data and other digital confirmations may be used as proper evidence of conclusion of the agreement, submission of a request, booking confirmation, payment, cancellation or another user action.

After placing an order, booking or payment, the user may be provided with an electronic confirmation in the service interface, by email, in a message or by another available means.

The cost of using paid RESERVA features, subscriptions, commission models or other platform services is determined in the relevant section of the site or in the service interface at the time of placing the order.

If payment for a booking or a prepayment for a provider's service is made through RESERVA, the user sees the amount due, the payment purpose and other available transaction information before confirming the payment.

Payment is made through the payment service providers available on the platform. Crediting, processing, confirming or declining a payment may depend on the rules of the bank, payment system or payment provider.

The moment of payment is the moment of successful confirmation of the payment transaction by the relevant payment instrument or payment service provider.

Confirmation of payment is an electronic document, receipt, check, payment notification or other document in paper or electronic form confirming that the settlement took place.

Rules for prepayment, partial payment, booking cancellation, visit rescheduling and refunds may depend on the chosen service provider, the booking format and the terms of the specific offer, which the client reviews before confirming the booking or payment.

If funds are paid for access to paid RESERVA features or a subscription to the service, a refund is possible in cases expressly provided for by law or these Terms.

If funds are paid as a prepayment or payment for the services of a specific professional or salon, the decision on refund, retention of prepayment, rescheduling or partial reimbursement is made in accordance with the provider's rules, unless otherwise provided by mandatory provisions of law.

RESERVA may act as a technical communication channel regarding a refund request, but does not replace the service provider in obligations regarding its actual provision, unless expressly stated in the payment description.

In case of a technical duplicate payment, an erroneous charge, an unsuccessful transaction with an actual charge or another payment error, the user must contact RESERVA support without undue delay after discovering the problem.

All intellectual property rights to the site, design, software code, databases, interface structure, logo, trademarks, texts and other elements of RESERVA belong to the service's rights holder or are used on lawful grounds.

The user is granted a limited, non-exclusive, revocable right to use the service solely for its functional purpose.

Any use of RESERVA's intellectual property beyond ordinary use of the service without the rights holder's prior written permission is prohibited.

Processing of users' personal data is carried out in accordance with the laws of Ukraine and RESERVA's Privacy Policy, which is an integral part of these Terms.

By registering with the service, making a booking, sending requests, making a payment or otherwise interacting with the platform, the user confirms that they have reviewed the rules for processing personal data.

The user warrants that personal data provided about themselves or other persons is transferred on lawful grounds and in the amount necessary to use the service.

The user agrees to receive from RESERVA service messages necessary for account operation, registration confirmation, bookings, payments, cancellations, access security, service changes and other important operational matters.

Marketing, advertising or informational mailings are sent only where there is a relevant legal basis and may be disabled by the user where this is technically and legally applicable.

Legally significant notices may be sent via the service interface, email, SMS, messengers, push notifications or other contact channels specified by the user.

RESERVA does not guarantee uninterrupted and error-free operation of the service, but takes reasonable technical and organizational measures to maintain its functionality.

RESERVA is not liable for service interruptions caused by the actions of third parties, internet failures, payment infrastructure, hosting providers, data centers, banks, telecom operators, force majeure or other events beyond the service's reasonable control.

RESERVA is not liable for the content of information posted by users, nor for the acts or omissions of service providers and clients, unless expressly provided by law.

The user is liable for breaches of these Terms, applicable law, the rights of third parties, as well as for the accuracy of the data provided and the lawfulness of the content they post through the service.

RESERVA may, without prior compensation, temporarily restrict or terminate a user's access to the service in case of a breach of these Terms, legal requirements, third-party rights, a reasonable suspicion of fraud, payment chargebacks through dispute procedures, a technical threat to the platform or a request from a competent authority.

The user may terminate use of the service at any time, unless otherwise follows from already arranged and unfinished obligations, an active subscription, unpaid invoices or current bookings.

Termination of access to the service does not release the parties from obligations that arose before such termination.

The parties strive to resolve all disputes and disagreements through negotiations and good-faith pre-trial settlement.

The user may contact RESERVA support with an appeal, complaint or notice of a violation of their rights through the available contact channels listed on the site.

If a dispute cannot be settled through negotiations, it is subject to resolution in accordance with the laws of Ukraine in a court with proper jurisdiction.

RESERVA may periodically update or change these Terms in view of the development of the service's functionality, changes in legislation, requirements of payment partners, enforcement practice or technical necessity.

A new version of the Terms takes effect from the moment it is published on the site, unless another term is specified.

Continued use of the service after the updated version of the Terms takes effect means the user's agreement with such changes.

If any provision of these Terms is found invalid or unenforceable, this does not affect the validity of the other provisions.

The laws of Ukraine apply to the relations between the user and RESERVA.

The Privacy Policy, refund rules, booking cancellation rules, pricing terms and other service documents posted on the site are an integral part of these Terms to the extent applicable to the relevant type of use.